Refund policy
At LumiHead, customer satisfaction is important to us. If you are not satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.
Return Eligibility
To qualify for a return:
• The return request must be submitted within 30 days of delivery
• The product must be unused and in its original condition
• Proof of purchase must be provided
How to Request a Return
To start a return request, please contact us at:
Please include:
• Your order number
• The reason for the return
• Photos of the product if applicable
Our support team will guide you through the return process.
Refund Processing
Once the returned item has been received and inspected, a refund will be issued to the original payment method.
Refunds typically appear within 5–10 business days, depending on your payment provider.
We strive to maintain a fair and transparent return process.